Privacy policy

Last updated: 14 November 2026

This policy explains how Advanced Computer System (“we”), the business that owns and runs Kaunter, handles personal data for Kaunter, in line with the Digital Personal Data Protection Act, 2023.

What we collect

• Enquiries and trials: your name, mobile number, shop name, city, type of shop, number of shops, optional email and message, and where you heard about us (for example an ad or a referral link).
• Account: owner name, mobile, email(s) for reports, stores, licence and payment records (amount, UPI reference, invoice).
• Shop data you create in the app: bills, items, stock, accounts, staff names. Customer names or phone numbers are stored only if you enter them.
• Google sign-in (if you use it): your Google account name, email address and Google account ID, and permission to create and read the backup files Kaunter makes in your Google Drive.
• Technical: a hashed (not readable) form of your network address to stop spam and abuse; when your phone last connected and synced, the app version, and how many days bills were made (to support you and see whether Kaunter is working for you); and error reports when something goes wrong in the app — the error message, app version, screen name and phone type, never your bills or customers.

Why we use it

• To provide the app, licences, sync, backups, owner dashboard and emails you asked for.
• To contact you about your enquiry, trial, setup, renewals and support.
• To prevent fraud and misuse, and to keep accounting and tax records.

We do not sell your data and do not use your shop data for advertising.

Where it is stored

Shop data is stored on your phone and in our cloud database (Cloudflare), which may process data outside India. Backups go to your own Google Drive, and Kaunter can only access the files it creates there. Emails are sent through an email delivery service. These providers act on our instructions.

Google sign-in and Google Drive

When you choose “Continue with Google”, we use your Google name and email to create and identify your Kaunter account and to send your reports, and your Google account ID so you can sign in on another phone. With the Google Drive permission (only the specific files you use with this app), Kaunter creates a “Kaunter backup” folder in your Drive and saves your shop backups there, and reads those same files when you restore. Kaunter cannot see, change or delete any other file in your Drive.

Kaunter’s use and transfer of information received from Google APIs follows the Google API Services User Data Policy, including the Limited Use requirements. We do not use Google data for advertising, do not sell it, and do not let people read it except when you ask us for support or the law requires it.

You can stop this at any time: in the app (More → My plan → Disconnect), on the owner page, or at myaccount.google.com/permissions. Files already in your Drive stay yours.

How long

Shop changes are kept in the cloud for about 35 days after they are safely backed up to your Drive. Account and payment records are kept as long as the law requires. Enquiries that do not become customers are kept for up to 2 years, unless you ask us to delete them sooner.

Your rights

You can delete your Kaunter account yourself on the owner page (“Delete my account”): the cloud copy of your shop data and your personal details are removed, and payment invoices are kept as the law requires. You can also ask to see, correct or erase your personal data, withdraw consent for calls or messages, or nominate someone to act for you. Write to the grievance contact below; we reply within 30 days. If you are not satisfied, you may approach the Data Protection Board of India.

Security

Connections are encrypted (HTTPS). Phone links and owner links are random secret keys stored only in hashed form. Google access is stored encrypted, and every Google sign-in is checked with Google and can be used only once, on the phone that started it. Our admin console is protected by a secret key and a login code. No system is perfectly secure, so please keep your PINs and owner link private.

Grievance contact

Email support@kaunterapp.com, or use the contact form on the home page. We reply within 2 working days.